Private Executive is committed to ensuring that your personal details are respected and protected, for more information please visit our Privacy Policy Page.
We are Private Executive LTD, a private limited liability company incorporated and registered in England and Wales with company number 9431682, the registered office is at 7 Ramillies Road, Mill Hill, London NW7 4LY. For any information please contact us at [email protected] or 02032097097 .
Private Executive operates 8 hours a day, 7 days a week, 365 days a year to arrange prebooking, however the online booking system operates 24/7.
All-inclusive pricing: Count on all-inclusive rates, confirmed before booking, relax with 1 hour of complimentary wait time and flight tracking. After every successful journeys, we take feedback from our customers and they are carefully analysed by our staff.
Number of passengers and luggage’s must be stated clearly during the time of booking. If there any alterations in number the driver will charge accordingly.
Vehicle Type
It is the passenger's responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.
LOST PROPERTY
Please contact us with as much detail as possible and we will investigate your enquiry. Private Executive is only responsible for loss or damage to property left in a vehicle if the loss or damage results from Private Executive's negligence.
Phone Bookings
All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.
We will not be held liable for any incorrect information provided by third party.
Booking Confirmations
We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web/app bookings.
Payments
Our accepted payment methods are cash to the driver, bank transfer or card payments set out on Private Executive App or website. When Private Executive has completed the Private Executive Transportation Services, if you think a payment is incorrect, please contact us to let us know. You can make changes to your Contract only by contacting us, we will confirm if the change is or not possible.
The Fare may be modified in Private Executive’s mobile application or website from time to time. The Fare does not include tips. Where available, you may pay tips, either in person or through Private Executive’s mobile application or website. We will collect tips paid through Private Executive’s mobile application or website on your behalf and remit them.
Waiting Time Charges
All pickups from the airports and cruise ports are allowed 60 min free from the landing time/docking time. Any further waiting time will be charged hourly in 3 minute increments. Flight delays are exempt from this charges.
Pickups from home, hotel, offices and other venues are allowed 15 minutes free from the actual booked time, thereafter waiting time will be charged hourly in 3 minute increments will be added to the fare quoted.
Additional Passengers and Luggage
Additional passengers and luggage may be added with the permission of Private Executive control to the car ordered but not exceeding the numbers per vehicle type ordered.
termination
You are always free to use the App/Website Services (where and when available) and may terminate these Terms and the App/Website Services by closing your account by sending us an e-mail at [email protected] .
Private Executive may, in its sole discretion, terminate these Terms or discontinue the App/Website Services at any time by giving you reasonable advance notice in writing, you must immediately pay any outstanding charges.
Booking Cancellations
Your right to cancel a Contract depends on when you decide to end the Contract. There will not be any charge for bookings which are pre-paid witch have a cancellation notification period of 24 hours to the actual pickup time. If the passenger missed the flight and inform us in advance either by e-mail, text or via phone will not be charged in full (all cancellations are subject to a minimum fee of £15). No refunds will be issued for the following: User provides us the wrong flight number, cancellations notified under 24 hours prior pickup time, If the User provides us with misleading information, If the user makes the booking for the wrong date, Passenger was not available when the driver arrives at the pickup. Private Executive will make refunds due to you as soon as possible, where applicable.
Missed Flights
If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre-paid it will be refunded after deducting £15 for handling fee. However if the passenger wishes to take a later flight we will provide the service at no extra cost.
No Show
No show is defiend as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.
This will include wrong date wrong time bookings.
If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall up to 1 hour from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.
All bookings made online or over the phone on basis of paying cash to the driver, but secured with a valid credit or debit card will be charged the full amount in the event of a no show.
All bookings pre-paid by a credit or debit card will not be refunded in the event of a no show.
Routes
The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions.
Liabilities
Please note that all private hire vehicles are required by law to hold and maintain PHV insurance for drivers to legally carry and transport passengers. If your problem relates to a motor incident, please contact us for your driver's insurance details in order to progress matters. We will not be liable for any matters covered by your driver’s PHV insurance unless and until you have exhausted all potential remedies related to motor accidents.
If Private Executive is liable to you in connection with the Booking Services or Private Executive Transportation Services, its liability, insofar as is permitted by law, will be limited to an amount equal to £500 in aggregate.
Private Executive does not exclude or limit its liability in any way to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, service contractors, for fraud or fraudulent misrepresentation and for breach of your legal rights in relation to the Private Executive Transportation Services.
The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.
PASSENGER BEHAVIOUR
Please try to be on time for your journey. It’s also common courtesy not to shout, swear or slam doors. And by tidying up after yourself—whether it’s taking your rubbish home or cleaning up a spilt drink—you’ll help ensure that everyone has a pleasant journey.
When traveling with Private Executive, the account holder is responsible for the behaviour of their entire party. If you request a journey for another adult, you’re held responsible for their behaviour during their trip.
When traveling with Private Executive, the user is responsible for any additional charges that may apply where the user, a member of their party or another adult for whom the user has requested a journey, soils, contaminates, or damages a vehicle, in which case the user may be charged for such damage, as well as for a cleaning fee.
Breaches of the User Terms or these guidelines include behaviour which, in our opinion, is likely to prejudice our business or reputation or irreparably damage the relationship and trust between us. The following are examples of matters that are normally regarded as potential breaches of these guidelines or the User Terms:
- theft or fraud.
- physical violence, bullying, sexual assault or sexual misconduct.
- deliberate and serious damage to property.
- unlawful discrimination, victimisation or harassment.
This list is intended as a guide and is not exhaustive.
Special Fares
Our Prices will be 100% higher on all UK Bank Holidays more info can be found on https://www.gov.uk/bank-holidays , this is due to limited drivers available.
Additional drop offs and pickups will be charged by our system with a minimum fee of £7 per diversion.
Please note that we provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot gurantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.
disputeS
Should you have any dispute, conflict, claim or controversy with Private Executive, the Private Executive Platform, any Services or Service Contractors (for example, disputing a payment), you must first contact us. We will then discuss and agree with you the most effective way of resolving the dispute.
Refund Policy
There will not be any charge for bookings which are prepaid with a credit card or debit card which have a cancellation notification period of 24 hours to the actual pick up time.
If the passenger missed the flight and informs us in advance either by e mail, text or via phone he/she will not be charged.
All cancellations are subject to minimum fee of £15.